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Being a medical secretary in the UK

July 26,2022

Medical Secretary

Introduction to healthcare and medical secretary jobs in the UK

Healthcare is one of the most essential requirements of a human being. Providing healthcare to each and every citizen is the face of every modern society around the world.  Now, the health system in the UK is one of the best in the world. As a result, the career options available in medical field is huge. So, everyone interested service and dream for a successful career can make medical stream as their goal. Here in this article we will be looking at one of the most sought after medical profession, medical secretary in the UK.

The National Health Services

The National Health Service is now Europe's largest organization, and the WHO has identified it as an excellent healthcare system across the globe. Still, it also needs to be improved to meet the requirements of the 21st century. Since taxes mostly fund the National Health Service, it is reliant on the Parliament for funds & is answerable to Parliament via the Secretary for Health. As a result, the NHS changed how it operates to ensure that patients come first, thanks to the parliamentary processes that require the government to clarify and justify its policies, the National Health Service.

 Receptionist and Medical Secretary in the UK

Medical secretaries, as well as receptionists, are influential healthcare professionals who are often underappreciated. They are often the patient's first contact with a healthcare team, hospital, or clinic. The receptionist's demeanour, empathy, and productivity can either boost or hurt their reputation. A well-behaved receptionist can help a patient approach the medical care system easily. They do everything to ensure the patient is comfortable and make medical help& care more accessible to them.

The reception area & the receptionists typically give the patient their first impression of the hospital or the healthcare organization. The receptionist serves as a shop window, and the patient's impression of the hospital would largely vary with the receptionist's behaviour towards the patient. The receptionist's job is to assuage patients' concerns and anxieties and make them feel comfortable while waiting in the waiting room. A courteous, polite demeanour, with a smile & a supportive understanding of their situation, can comfort the most suffering and anxious patients. The medical secretary must also comfort and console worried patients and their families regularly and implement a parallel approach.

Everyone has emotions, including patients, secretaries, physicians, receptionists, and other healthcare members. When dealing with personal issues, it's difficult not to let your feelings influence how you react to & communicate with patients as well as colleagues. It's critical to be conscious of it and have the skill to manage your emotions.

Medical Secretary, UK

What does a medical secretary do in the UK?

 Medical a secretary is the profession or job under the medical administration primarily in charge of the health organization's paperwork. Handling inbound and outbound correspondence, scheduling patient & doctor appointments, and maintaining records of patients are some of the daily responsibilities of a medical secretary. They also provide fast and professional typing and inputting for medical practitioners.

The secretary's job is normally very stressful in the team medical administration. Secretaries must engage with patients during their care and should have the ability to play a key role in their rehabilitation. According to people who work in the field, this is a highly rewarding opportunity in health administration.

How to become a medical secretary in the UK?

The pandemic taught us that we do not have enough eligible health workers to cope with a crisis. So, suppose you are someone who would like to help our community while also prefer having a stable job in the medical sphere. In that case, the medical secretary job is perfect for you.

The medical field is science combined with a business requiring trained assistance staff to work for the administration, ensuring patients receive quality care. You will be able to aid doctors & nurses in taking care of the sick. So, the role of a medical secretary is a rewarding job option in the medical field. You can attend a 5-month full-time course to fit in as a medical secretary.

What are the medical secretary's job responsibilities?

 Medical secretaries who work in various healthcare environments, including physicians' offices, hospitals, & clinics, are responsible for various administrative tasks. Office correspondence, arranging meetings, welcoming patients, maintaining medical records, basic bookkeeping, and sourcing supplies are just a few of the tasks. The following are some of the most important medical secretary job responsibilities.

1. Office communication

Healthcare secretaries take calls and respond to inquiries through the post, email, or text. They manage correspondence and deal directly with patients to resolve problems such as scheduling, benefits, as well as other medical issues.

They can help transcribe visit notes and fill out the insurance forms. As a result, they bridge the gap existing between the clinical & clerical sides of medicine by keeping track of logistical problems before exams, allowing medical professionals to focus on individual care.

2. Scheduling appointments and Managing Time

There is more to scheduling than just filling in the blank slots. Secretaries manage and deal with time, supplies, and people to get the most out of busy times while providing timely treatment to patients.

Medical secretaries know how to give precedence to health concerns while still streamlining paperwork & keeping the office running smoothly. According to customer satisfaction surveys, responsive scheduling and a petite wait time are the top requests of the patients.

3. Greeting Patients

Secretaries serve as ambassadors for patient satisfaction by greeting patients, checking their records, as well as grooming the patients for their appointment. Patients gain confidence in their care because of the kindness & efficiency they are greeted with. A high level of professionalism is needed.

4. Handling Medical Records

Medical records that are accurate ensure that patients receive consistent treatment. Medical secretaries fill in patient records for clinical & billing purposes at each appointment.

They also control the transfer of confidential files between practices during the referrals and storing of electronic and paper medical files. The medical secretaries need to be familiar with electronic systems for medical records & confidentiality regulations.

5. Ordering Supplies

To maintain office supplies closets stocked, medical secretaries collaborate directly with vendors. Since equipment and materials account for a large portion of every practice's budget, it's important to keep track of them. Inventory control & required order placings are top priorities.

What to do to become a Medical Secretary in the UK?

The courses on medical secretaries teach the essentials of medicine and office procedures. Standard medical secretary courses include;

  1. Medical Terminology
  2. Medical Office Practices
  3. Anatomy & Physiology
  4. Word Processing
  5. Medical Ethics & Confidentiality
  6. Software for electronic records

Each course teaches valuable skills that one can use to replace years of experience in the profession. By acquiring a diploma course in Medical Office Administration, you can work as a medical secretary & gain an edge over other candidates in a competition-driven job market.

Full-time students will graduate with the essential skills needed for entry-level jobs in just five months. Medical secretaries who gain experience may receive a promotion. Obtaining the diploma certificate is the primary & greatest step toward securing a career with space for advancement. 

Skills Medical Secretaries should possess

They are multitaskers with a passion for what they do. The unique skills & personal values mentioned below are essential for the success of this job.

Knowledge in technology

Medical practices move quickly. To optimize performance, they choose the most sophisticated equipment and technologies. Secretaries should be familiar with basic office devices, such as fax machines and photocopiers. You'll need to know how to use a keyboard for quick and precise data entry.


Secretaries work for most insecure patients, so they must respond to their needs. Health secretaries keep patient-focused by seeing it from other people's perspectives and having a deep sense of caring for those in pain.

Patients can also be afraid, nervous, or suffering. A friendly demeanour calms irritability and assures patients that their requirements are under consideration. Making patients feel more comfortable facilitates communication that sets the tone for a positive experience.

Consultation and Communication skills

The medical secretary's profession is built on communication. It is important to speak, read, write, and communicate confidently. Multilingual secretaries remain particularly in demand, & social media capabilities are advantageous for practices with patient outreach services.

Management skills

They are natural multitaskers, but they'll become stressed if they cannot prioritize their responsibilities. In the field of health care, things move quickly. A flu-infested waiting room may take an evening allocated to finish filing. It's crucial to stay motivated and dedicated while remaining flexible as the day progresses.


If a doctor breaks privacy standards, patients' rights are broken when and doctors face financial penalties. A medical secretary's responsibility is to protect sensitive information by following procedures and carefully handling records.

Focused detailing

Medical errors are a significant source of premature hospitalizations that cost the medical systems billions of dollars annually. Simple mistakes in spelling, transcription, or recording can lead to errors with disastrous consequences. Preventing these errors requires meticulous concentration on detail.


Healthcare responsibilities are time-depended, & when teams are short-staffed, patients suffer. Days off are important for stress management, and holidays are inevitable. Still, in the healthcare sector, routine presence is required for success.

Ability to solve problems

Medical secretaries are experts at resolving issues. Patients and healthcare team members rely on secretaries to take constructive measures to resolve issues before they become severe. The ability to consider problems and discover solutions not merely means that appointments run seamlessly and that patients are happy. In addition, it also aids in improving office operations, reducing everyone's workload.

Team spirit

Working together for a shared interest in medical care is competitive, but it still necessitates good collaborative interactions with coworkers. It needs time and commitment. Everybody in a private profession has a critical role, from doctors to billing professionals. Everyone must participate and function as a team to achieve ideal results. Medical secretaries have a significant part to play.

Learning Skills

Medical secretaries learn a lot more than just getting a technical school diploma. In addition ,medicine is a fast-paced environment where a lot of learning happens in the role. Keeping pace with technological advances necessitates a passion for learning.


Healthcare careers are rewarding. It feels amazing to give back to society in needy times, but not everyone is ready for hands-on treatment. Consider being a medical secretary if you are interested in nursing but have a knack for administration. Join a high school course now, and you will be well on the way to achieving your goals soon. So, why not pick up the profession of a medical secretary? And Did you like the medical secretary job responsibilities? 

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